Quick answers to common questions and expert tips for getting the most out of OkayRelax.
What happens when I sign up?
Once you’ve purchased a plan, you’ll receive an invite to our project management system via email. You can then login and start submitting your tasks. For a detailed guide please check this article.
Is there a contract?
Nope! You can cancel at any time.
Will people know my assistant is calling?
By default, we introduce ourselves as your assistant during phone calls. If you’d prefer us not to, just let us know when submitting a task, and we’ll note it.
Is your service available during weekends?
Yes, we have assistants available on weekends, but fewer than those on weekdays.
What about holidays?
We observe only major USA holidays like Christmas Day and New Year’s Eve; our part team is also working to cover your needs.
Is your service available outside the USA?
Yes, we offer our services worldwide, but we only provide virtual assistant services in English. If we cannot complete your tasks in English, our service may not be the right fit for you.
Can you make purchases for me?
Yes, you can securely share your credit card details or login information for sites with one-click purchasing, like Amazon, with our assistants.
Can I share passwords with my assistant?
Yes, we provide a secure way to share passwords. Please read this article for the detailed instructions on how you can securely share your credentials with us.
Can I submit recurring tasks?
Yes, you can set tasks to repeat by selecting a start date and then choosing the schedule you want.
How much time is spent on a task?
We’ll initially spend about 30 minutes on the task and then check in with you to ensure we’re on the right track. Once confirmed, we’ll continue working until the task is complete.
What is the difference between personal and business plans?
Personal plans cater to individuals needing help with personal tasks like scheduling and managing emails. Business plans are for entrepreneurs and companies needing comprehensive assistance with administrative tasks, customer support, and business-related activities. Business plans often include features like dedicated account managers, integration with business software, and scalable options. Pricing and service levels may vary between the two.
What if virtual assistants struggle with tasks if instructions are unclear or incomplete?
Provide detailed and specific task descriptions. Encourage assistants to ask questions if they need clarification.
Concerns about the quality of work delivered by virtual assistants?
Set clear expectations and quality standards. Implement a review process where you check completed tasks before final acceptance.
Worries about data security and privacy when sharing information with virtual assistants?
Sign a non-disclosure agreement (NDA) with virtual assistants. Limit access to sensitive data, and use secure communication and file-sharing tools.
What if different time zones lead to delays in communication and task completion?
Agree on overlapping working hours for real-time communication. For non-urgent tasks, use communication tools that allow for asynchronous communication.
Can it be challenging to build a strong working relationship when there’s no in-person interaction?
Schedule regular video calls or meetings to get to know your assistants better. Share more about yourself to create a more personal connection.
What if I have expectations that are not aligned with what virtual assistants can realistically achieve?
Discuss expectations openly and set a specific timeline for your delegated task.
How to handle misunderstandings and miscommunications due to language barriers?
Engage in open discussions with your virtual assistant. Communicate your expectations and limitations. This ensures mutual understanding and realistic goal-setting, fostering a productive working relationship.
