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Frequently Asked Questions
What happens when I sign up?
Once you avail one of our virtual assistant packages, we would instantly match you with your own virtual personal assistant. You can then log onto your account and begin submitting your tasks.
Is there a contract?
Nope! You can cancel at any time.
Will people know my personal assistant is calling?
By default, we introduce ourselves as your personal assistant in phone calls. If you’d prefer us not to, just let us know when submitting a task, and we’ll take note of it.
Does my assistant work on the weekend?
The work schedule varies from one virtual assistant to another. On days your dedicated personal assistant is unavailable, you can submit tasks to the task pool for the next available assistant to handle, or you can wait for your dedicated personal assistant to return.
What about holidays?
We observe major USA holidays during which your personal virtual assistant will be spending time with family and friends. We will not be handling tasks, but if there is a matter that is very urgent, we may be able to work with you. Let us know, preferably in advance.
Is your service available outside the USA?
We offer our service worldwide, but we only provide virtual assistant services in English at this time. If we cannot complete your tasks in English, our service may not be the right one for you.
Can you make purchases for me?
Yes, you can securely share your credit card details with our personal assistants or the login information for sites with one-click purchasing, like Amazon.
Can I share passwords with my assistant?
Yes, we accept passwords securely shared using LastPass! Just contact us when you’re ready to share them and we’ll provide you with the necessary info.
Can I submit recurring tasks?
Yes, just let us know how often you’d like it performed in your task description. We’ll take care of it for you!
How much time is spent on a task?
We spend up to 30 minutes on each task. If you have a particularly lengthy task, you can request that we allocate additional task credits to it.
Maybe you’re the email type. No worries — we are too!
(Looking to apply and work with us? See open positions here.)
