Business service
Customer support that actually answers.
A vetted business assistant runs your inbox, ticket queue, and live chat. Triage, answer, escalate. Your customers stop waiting and your team stops drowning.
Most support backlogs aren’t a tooling problem. They’re a “nobody owns the queue” problem. Tickets sit. Customers re-email. Your team gets pulled out of real work to firefight.
Your dedicated assistant owns the queue. They triage every ticket, answer the ones they can solve from your knowledge base, route the rest to the right person on your team, and follow up so nothing sits longer than a day.
What we handle
The work your assistant takes off your queue.
- Ticket triage. Every incoming email or Help Scout/Zendesk/Freshdesk ticket categorized, tagged, and prioritized within the hour.
- FAQ deflection. Common questions answered straight from your knowledge base in your tone. Resets, refunds, status updates, basic troubleshooting.
- Live chat coverage. Intercom, HubSpot, or Drift chats answered in business hours. Escalated to your team only when the question needs a human owner.
- Escalation routing. Anything billing, technical, or sensitive gets routed to the right person on your team with a clean handoff and a timer on it.
- Weekly support snapshot. A short note every Friday: tickets handled, top three issues, anything you should fix in the product or docs.
Top 0.1%
Of applicants accepted onto our team. Multi-stage screening, real work as the audition, references called.
100%
Identity-verified and criminal-background-checked. Access scoped to what the work requires, logged, revocable.
2-3 days
Typical match time from intake call. The same dedicated person, every week after.
How it works
From discovery to matched, in days.
A managed service, not a marketplace. Three steps, and the longest one is the call.
01
Share what’s on your plate.
Book a 30 minute discovery call. We walk through your work, your priorities, and what you want to hand off first. This helps us find the right plan for you.
02
Kick off with your account manager.
Once you’re subscribed, your dedicated account manager gets on a call with just you. This is where we go deeper: your personality, your workflows, how you think, how you communicate, and exactly how you like work done. Everything we need to find the right fit.
03
Matched.
Based on your kickoff, we select the professional whose background, working style, and experience align with yours. If something feels off, we rematch. No drama.
04
Get Introduced.
Your assistant introduces themselves and you take it from there. Schedule a call, hop on a Zoom, or just start working. There’s no forced process, just a real introduction on your terms.
05
Get Integrated.
Share access, fill out your notes, drop in your first tasks. Your assistant gets to work. Your account manager stays close.
06
Find your rhythm.
Daily handoffs. Weekly check-ins. Your account manager keeps things moving so nothing falls through the cracks.
Questions
Still circling?
Will my customers know they’re talking to an assistant, not me?
Your assistant signs as part of your team, in your tone. Most clients have us answer as their own support team so the response feels native. We can sign with a name on your domain too if you’d rather. Your call.
What helpdesk tools do you work with?
Help Scout, Zendesk, Freshdesk, Intercom, HubSpot Service, Front, Gorgias, Drift, plain Gmail. If it has a shared inbox, we can run it. We use your existing seat, not ours.
What about customer data and confidentiality?
Every assistant is background-checked, identity-verified, and working under strict confidentiality. Access is scoped to the seats you grant, logged, and revocable the moment a match ends.
What if a ticket needs me or my team specifically?
Your assistant routes it. We agree on the escalation rules in week one: who owns billing, who owns refunds, who owns technical, what counts as urgent. Tickets go to the right person with a clean note, not a forwarded mess.
I’ve been burned by VAs before.
You get a dedicated assistant, matched deliberately. Your account manager runs the account. Nothing sits without an owner.
What if I don’t click with them?
Tell your account manager. We rematch. No drama.
Your account manager
A dedicated account manager. The person you actually talk to.
Every account has its own account manager, separate from your dedicated assistant. They run the kickoff, own the match, and are the person you reach if something needs to be rematched, escalated, or just sanity-checked. Every assignment has a quality bar. You aren’t the one chasing it.
Same person, every week. No round-robin queue. No swapping out the contact after onboarding. The match you meet on day one is the match running the work on day two hundred.
From clients
Real reviewers. Real names. Real dates.
“It is really nice having a dedicated assistant and my assistant has exceeded my expectations. They’ve saved me a lot of time dealing with a variety of tasks: canceling and scheduling appointments, booking work trips, researching.”
Roy · OkayRelax client · August 2018
“It’s like having someone in the office who already knows how you like your tasks done. No wasting time describing each task to a new person each day.”
Vonnah Bagner · OkayRelax client · Trustpilot, September 2024
The quickest path
Book a 30-minute discovery call.
Talk to a real person first. Bring what’s on your plate, the tools you’re already using, and where it’s breaking. You leave with a scope, a price, and the name of your match, or the honest answer that this isn’t a fit.
No sales pressure. We say if it’s not a fit.
Prefer to write it out
Send the details. One business day to reply.
Drop the basics. We come back inside one business day with a match and a scope.
Reply within one business day · Your details stay private · No sales pressure
Hand off the queue.
A seasoned professional, matched in days, running your support inbox by the end of week one.