About OkayRelax
A better bar for a commodity category.
“Virtual assistant” turned into a race to the bottom. Marketplaces dumping you into a chat with a stranger. Premium agencies billing $3,000 a month for the same outcome. We built the thing that should’ve existed all along.
Founder
He built what he wanted.
From customer, to builder.
Joseph started OkayRelax in 2015 because he hated phone calls. After getting married, starting a family, and moving across the country from New York to Florida, those calls piled up. The help he found wasn’t cutting it. You either managed everything yourself, queued tasks through task-based services with little vetting and inconsistent results, or paid $3,000 or more a month to a premium provider for the same outcome.
So he built what he actually wanted. A dedicated assistant matched to you and your life. An account manager watching over things so nothing slips. And a selection bar tight enough that the people doing the work actually love it. That care shows up in how they handle their clients’ lives.
Top 0.1% of applicants accepted onto our team.
In 2016, Joseph moved to the Philippines and ran OkayRelax from there with his family. Over eight years, he and Rebecca fostered their daughter, whom he met through local charity work, while raising their two other kids there. Their oldest is now grown, and Joseph and Rebecca are back in the US with their two younger children, running OkayRelax together.
Rebecca runs the human side of OkayRelax. She makes sure everything moves with care and consistency. The team handles your work the way she’d want her own family’s life handled.
Joseph runs the technology and the business. Twenty years in tech built the foundation everything else sits on.
Joseph DeFazio
Our standards
The bar starts at selection. It doesn’t move.
We don’t train people up to a standard. We start with people who already meet it.
0.1%
Top of applicants accepted onto our team. Fewer than one in a thousand.
100%
Identity-verified. Criminal-background-checked. No exceptions.
5+
Years of professional experience, minimum. Most have a decade.
Every
Assignment has a quality bar. Fall below it, you don’t get the next one.
Where our team is
A global team.
Our team is global. We select for English fluency, professional skill, and the work itself. Not for geography.
Whether your assistant is in Manila, Cape Town, Buenos Aires, Penang, or somewhere else entirely, the bar is the same. The point isn’t where they are. The point is what they can do.
Manila
Cape Town
Buenos Aires
Belgrade
Kuala Lumpur
Cebu
Penang
+ many more
Cities listed are illustrative. Our team genuinely is global.
What we believe
Real humans handling real work.
“Virtual assistant” became shorthand for “send a task into a pipe and hope something comes back.” That’s not what we do.
You get a dedicated assistant who knows your work, your tools, and your preferences. You get an account manager whose job is to make sure nothing falls through the cracks. You get the same person on your work every time, because continuity is what makes the help compound. And the bar holds because we select for it. We don’t train it.
No bots pretending to be people. No marketplace shuffle. No “your previous match isn’t available, here’s a new one to ramp.” Just real humans handling real work, accountable on every assignment.
The team behind your team
An account manager runs your account.
Your account manager is the named human responsible for your work with us. Not a ticketing queue. Not “the team.” A person, with a face, whose phone you have.
They sit between you and your assistant. They handle escalations. They run the monthly review. They rematch when something isn’t working, and they’re the one you tell when it isn’t. You’re never alone in the process.
It’s the difference between buying a tool and buying a service. The assistant does the work. The account manager makes sure the work keeps landing.
- Owns your match. Picks the assistant, manages the handoff.
- Runs the monthly review. No surprises at the quarter.
- Handles escalations. You reach out to one person, no queue.
- Rematches if the fit isn’t right. No drama, no ramp tax.
Trusted by founders and operators
Peace of mind
Her work has taken a huge load off my mind, allowing me to focus on other important tasks. The peace of mind I have gained from her support is invaluable.
Christine Panus
Long-term client
Trustpilot, June 2024
Dedicated match
It’s like having someone in the office who already knows how you like your tasks done. No wasting time describing each task to a new person each day.
Vonnah Bagner
Operations client
Trustpilot, September 2024
ADHD operator
She checks in about details and keeps me on task, which is quite a tall order. My ADHD makes it impossible to keep up on all my adulting without it.
Erin Jones
ADHD support client
Trustpilot, August 2023
Operating
Since 2015
Helping busy operators worldwide
Selected
Top 0.1%
Of applicants accepted onto our team
Vetted
100%
Identity-verified, background-checked team
Model
Managed
An account manager runs your account
Hand it off today.
Top 0.1% accepted. Matched within days. Your account manager is waiting.