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Frequently Asked Questions
What happens when I sign up?
Once you’ve purchased a plan, you will receive an invite to our project management system via email. You can then log into it and begin submitting your tasks.
Is there a contract?
Nope! You can cancel at any time.
Will people know my personal assistant is calling?
By default, we introduce ourselves as your personal assistant in phone calls. If you’d prefer us not to, just let us know when submitting a task, and we’ll take note of it.
Is your service available during weekends?
We do have assistants available on weekends, but fewer than weekdays, so response time may not be as quick as it is on weekdays.
What about holidays?
We observe major USA holidays during which your personal virtual assistant will be spending time with family and friends. We will not be handling tasks, but if there is a matter that is very urgent, we may be able to work with you. Let us know, preferably in advance.
Is your service available outside the USA?
We offer our service worldwide, but we only provide virtual assistant services in English at this time. If we cannot complete your tasks in English, our service may not be the right one for you.
Can you make purchases for me?
Yes, you can securely share your credit card details with our personal assistants or the login information for sites with one-click purchasing, like Amazon.
Can I share passwords with my assistant?
Yes, we provide the ability to securely share passwords. Just contact us when you’re ready to share them and we’ll provide you with the necessary info.
Can I submit recurring tasks?
Yes, after setting a start date, it will give you the option to set the task to repeat, and then you can choose the schedule you want for it.
How much time is spent on a task?
We will initially spend about 30 minutes of the task and then check in with you to make sure we’re on the right track. Once confirmed, we’ll proceed with as much time as is needed to complete the task.
Maybe you’re the email type. No worries — we are too!
(Looking to apply and work with us? See open positions here.)
