Best Virtual Personal Assistants’ Tips to Prevent Burnout

Emma is an online entrepreneur. She currently is busy researching for some winning beauty products that she can sell internationally. Because product research takes a lot of her time lately, she decides to hire some of the best virtual personal assistants that she can find for e-commerce.

The work is long-term and the tasks are monotonous. Being the empathic person that she is, she knew her VA would become eventually sick and tired of the work. Therefore, she wants to keep them productive without burning them out. She believes this will help prevent turnovers in the long run.

Provide rewards for great performance.

Even if her best virtual personal assistants are remotely working, she makes it a point to give her VAs the care they need. On top of salaries and bonuses, she also makes sure to provide medical and dental benefits for them. She does not only do this because they are an investment but also because she wants to make them feel appreciated. As soon as the workload became manageable for everyone, she also enforced more vacation days for everyone to help them recharge.

Never give your virtual assistant too much work.

One way to help her assess the optimal workload everyday is to check her VAs’ performance. She checked on the volume of work done per day and correlated this with the number of errors incurred for every ten outputs turned in. To do this, she first “segregated” the work days with the best outputs done and the work days with the lowest quality of work. From there, she checked the volume of work for both.

Based on her “research”, Emma found out that her VAs perform better with an output (completed product listing) of 20 or lower per day. Knowing this figure, she initially tried to set a quota for each VA. However, because of varying numbers of product listings that the team has to work on every day, she just made it a point to prioritize the most important listings first and allocated these to her best virtual personal assistants.

“Too much work” is a subjective thing and Emma knows this. Another quick way to let her know the perfect workload for her best virtual personal assistants is to ask. After a week, she asked her VAs what each person’s workable number of listings would be in order to benefit all members of the team. Her VAs answered 15. She tried to match this with the needed outputs per day and eventually compromised with 18 listings per VA per day. The team accepted this proposal. Everybody was happy with the expected number. After a few weeks, Emma checked some product listings, and they were superb!

Provide opportunities for growth.

Provide means to help them hone their skills more. It may be a tool or a short course about skill set that’s relevant to them. In Emma’s case, she asked one of her best virtual personal assistants which skill set she was interested in learning more about at that time. Her VA was interested in taking up photo editing classes.

Emma sensed that this was a good investment for both of them. While her VA showed enthusiasm at the idea of taking classes, Emma’s business could also profit from it at the same time because she could then use her VA to help edit photos for the product listings. With these things in mind, she gave her VA some time off to finish the course. Upon returning, her virtual assistant was excited to work and wanted to try out the things that she learned as soon as possible.

Best Virtual Personal Assistants’ Top Tip: Motivate them the best that you can.

Emma does this by mixing up the routines once in a while. She knows that when you stick to one type of work say for about a month, you’ll eventually get bored no matter how easy the job is. On some days, she even sets up leaderboards to further increase productivity. She does this on really busy days to help the team manage the workload even if more work keeps pouring in on those days.

Get rid of the things that dampen motivation.

If you’re not sure what lowers your best virtual personal assistants’ morale, observe. You may even conduct a simple anonymous survey to help them speak up. Two of the most common things that will surely kill motivation are ineffective communication and lack of organization within the company.

Encourage them to participate in the activities.

At the same time, be excited to take part in the activities as well. Your energy levels can be infectious even if you’re not aware of it. On days when her schedule permits, Emma helps out with the product listings. She even asks her VAs to comment on her work. This earns her more respect from her VAs.  As simple as this gesture may be, this further motivated her VAs to also become more productive. It’s because they know their client truly cares for them.

Some Takeaways

When it comes to work, money is not the sole motivator. Increasing your VA’s salary may not be the only solution to help them keep going despite the busy schedule. Emma knows this, so she does her best to see her VAs as more than employees. She realizes that their backgrounds may be different from hers. She believes that if you treat others nicely, they will definitely feel that they are important and are cared for. Eventually, this will not only help prevent burnout but will also pave the way for great friendships and working relationships.

Dedicated Assistant Guide: Done vs. Perfect

Charlie is a very busy CEO. Aside from juggling with management-related tasks, he also attends graduate studies to further boost his arsenal of skills and expertise. Being a working student brings about a lot of sleep-deprived nights and a lot of caffeine-boosted mornings and evenings. He finally tried to snap out of the cycle and hired Warren, a dedicated assistant, to help him.

Having Warren on the team is one of the best decisions that Charlie has made since building his company. He was able to take a lot of things off his plate in a breeze and seems to get a lot more done than he can do himself. However, there is still a lot that needs to be done that he can’t delegate to his dedicated assistant. Aside from paperwork, he has to take care of the financial part of the business and talk to potential clients. Right now, his main problem is how to get everything done without compromising the quality of his work.

Charlie has always been a perfectionist. This is especially true when it comes to written work. He would literally take hours to complete a single page of text for his clients to review. Before he knew it, each workday came to close, and he had yet to take care of other things. Warren saw this concern and offered him some insights to get things done.

Prioritize the tasks.

Almost all the productivity tricks that you can get from most experts will require you to know which task should come first. Charlie’s dedicated assistant asked him to determine which of the tasks are important and which are urgent. To this, Charlie remarked that all tasks are important in the first place. So they proceeded to analyze which of the tasks should come first.

At the time they were discussing the above, Charlie pointed out three important tasks that he needed to do:

  1. Existing clients’ invoices
  2. First draft for his school presentation
  3. Draft of the contract for new clients

The invoices should be turned in the next day. The school presentation draft was due the next week while the contract drafts were to be be done in three days’ time. Sequencing the tasks according to priority was not much of a problem. However, Charlie dwelling on an item for too long would be concerning.  His dedicated assistant saw this as a potential problem, and he then proceeded to the next tip to prevent this from happening.

Set a deadline for each task.

During this phase, Warren reminded the CEO that he does not have to make the paperwork perfect – he just needs to complete them for the time being. To do this, they agreed on a set time slot for each task. Charlie needed to issue 10 invoices for the next day, so they set a maximum of 30 minutes for each. That means he should complete this task in 5 hours or less.

After that, Warren will help him distribute these to his clients so Charlie can work on the contract draft. For this task, they agreed to have the task done in about 10 hours. Warren will then take care of proofreading and editing before sending out the final copy.

For the final task, they divided the presentation into four parts. These will be due in four days. Charlie will work on one part of the presentation per day and Warren will help recheck each part.

Have the correct mindset.

Charlie was obsessed with the idea that he should present paperwork that reflects the company which for him meant high quality work that was free from mistakes. The point is, no company is perfect. In fact, his clients don’t care much if the invoice and the contract he sends have impeccable spelling and grammar. As long as the essential information in each document is accurate, they’re good to go and ready to close the deal with him anyway.

Upon closer examination, Charlie’s dedicated assistant noticed that the perfectionism came from previously given ill-worded feedback a few years back. Charlie was too afraid to make the same mistakes again so he made sure that investors would not see any loopholes as far as spelling and grammar were concerned.

While this is a good approach, it actually defeats the purpose of being productive because the tension from incomplete tasks piles up the more time he spent polishing a single line of text. Warren advised him to not focus on the feelings of shame and judgment while working on the papers. After all, he does the important work to further the name of the company. Therefore, he might as well focus on getting more done so the company can benefit a lot from it in the long run.

The Dedicated Assistant’s Main Takeaway

At the end of the workweek, Charlie was thankful to have his dedicated assistant around. Because of that, he managed to complete everything in time. He also had the best week ever in terms of sleep! By the time the following week came rolling in, he managed to recharge. Because of this, he closed new deals with new clients, maintained great relationships with existing ones, and aced his school presentation. Along the way, Warren constantly reminded him not to be afraid of making mistakes. In this case, his VA told him that he should not be too conscious of committing some minor grammatical errors one way or another.

Boost Productivity for Your Dedicated Assistant by Setting Your Schedule Right

If you have a lot of major tasks laid out for the entire day it can really be overwhelming especially if those tasks need to be done within the day. In some instances, you may even find it hard to get started. One way to help counteract this problem is to set up a routine for you and your dedicated assistant. This routine, when carefully planned out, can provide much-needed structure. This, in turn, can lead to systematic completion of tasks without stressing you out so much. Read on to know how you can implement proper scheduling in your routine.

Determine the number of working hours.

As much as possible, allot the average number of hours that you work in a typical day for the scheduling. Include meetings and calls in your total computation. If possible, make these activities short and sweet. Going for this approach helps everyone get to the point because of the limited time. This eventually helps you save more time.

Decide on your working approach.

When you set blocks of time for the tasks, try to set them in 30-minute intervals. During this period, make sure that you will only focus on the task set out before you. After this period, allot 5 to 10 minutes for a break in between tasks. After two hours of working on a large task, take a longer break that lasts for 15 to 30 minutes. By using this technique, you can stay productive without taking a toll on your body.

A word of caution though: If you intend to approach your tasks using this technique, make sure that the time slot where you will place the task will indeed be uninterrupted. This is a technique that does not allow you to pause in between and just return when you feel like it. If you do this, it defeats the purpose of this approach.

If you are not a fan of this technique, you may also go for a 90-minute interval work period. In this approach, you will be asked to work for 90 minutes with minimal to no interruptions. After that, you may rest for about 20 to 30 minutes. The intense work session during the 90-minute duration is set at that length to ensure a good attention span. If you try to extend the working period beyond this, your productivity levels will most likely go down.

List the tasks that you need to complete for the week.

At this point, you don’t have to think about priorities and sequencing. Just go ahead and list your tasks as they occur in your mind. After listing them, place them in clusters. There isn’t a hard and fast rule on clustering. Just make sure that you group them according to how you will work on them and how urgent these tasks are. For instance, you may group them according to the nature of the tasks. E-mails and correspondence go together, meetings and phone calls can be clustered, and so on.

Block out specific times of the day for specific tasks.

Plan each day at least one day in advance and assign specific hours to certain tasks. There are two main types of time blocks.

  • Reactive time blocks are those that you can allocate for tasks that may be interrupted. Some tasks that may be placed under this category include spontaneous meetings and answering automated e-mails.
  • On the other hand, proactive blocks are used to pave way for important tasks that may not be interrupted. Some tasks under this group include creating a business model and drafting important documents.

Be accountable for the time you spend on each activity.

If you are having a hard time keeping track of the time you spend on each task, have someone else help you do this. Tell them of your intent to boost your productivity while keeping tabs of the time you are supposed to spend on each activity. You may even go as far as to report your progress to this person.

Dedicated Assistant Tip: Include personal time in the your of priorities.

Now that you have plotted your average working time for the week, the rest of the time for that week should be spent on your personal life. Unlike your working schedule, you don’t have to go for rigid structure. Just allot a personal activity for each day or block out one or two days in a week and you are good to go.

Take note that when you set up a routine, you need to be consistent with what you planned out. At the same time, you need to be ready for urgent events that may spontaneously arise during the day. Aside from the tasks that you need to complete within the day, you should not forget to incorporate some rest periods in between demanding activities. That way, you will not burn out. Remember, you are following a routine, so expect that most days are structured according to your planned schedule. In the end, your schedule might as well be an enjoyable one.