Product / Overview
The dispatch system your spreadsheet has been pretending to be.
FieldOps is a dispatch and job-tracking platform for service businesses with 8 to 200 field technicians. We replace the spreadsheet, the whiteboard, the shared inbox, and the SMS thread that most teams are using to coordinate work right now.
What FieldOps does
One platform. The whole job cycle.
Conflict-aware dispatch
Schedules jobs against tech availability with conflict detection. Routes between jobs with traffic-aware travel-time estimates.
Job state, end to end
Tracks job status from booking through completion through invoice. Captures photos, signatures, and notes from the technician’s phone.
Customer auto-updates
Sends customer status updates by SMS or email without dispatcher involvement. Live ETA fed by the tech’s GPS feed.
What FieldOps doesn’t do
Three things we deliberately don’t build.
- AccountingQuickBooks Online, Xero, Sage Intacct. Two-way sync with explicit conflict rules.
- InventoryThe accounting integrations handle parts cost. We don’t run a parts catalog.
- CRMHubSpot, Salesforce Service Cloud, Pipedrive. New jobs in CRM, customers two-way.
The integrations are real, not “Zapier-ready.” They run on direct API calls and they sync inside 60 seconds for every state change.
Who it’s for
Field service teams between 8 and 200 techs.
HVAC, plumbing, electrical, roofing, pest control, and a small number of equipment-service businesses. Teams between 8 and 200 technicians. Average customer has 23 technicians. Largest customer runs 174.
Below 8 techs, the spreadsheet still works. Above 200, your problem is org design, not software. We’re built for the band in between. FieldOps team, 2026
Built for this work
The dispatcher sees the same job state the tech on the ladder sees.
When a tech updates job status from the field app, the dispatch board reflects it inside 60 seconds. No “I’ll call you when I’m done” voicemails to chase. No double-dispatch when the next call comes in while the tech is still on a roof.
That single shared state is the difference between a 62 percent utilization rate and a 78 percent one.